Wednesday, June 19, 2019

Using AI to improve customer experience

While it may seem that people will never be surpassed by machines in their ability to deliver great customer service, that assumption is being challenged. Although we're not quite there, Azure AI services have created easily integrated customer service bots, machine learning, and cognitive services that any organization can use.

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IDC MarketScape: Worldwide Desktop as a Service 2024 Vendor Assessment

Enterprises are rethinking how they deliver digital workspaces. This IDC MarketScape report outlines Microsoft's leadership in DaaS, hig...