Monday, April 5, 2021
HP uses AI to transform its customer support experience
HP Inc. handles more than 600 million technical support contacts each year, and the company strives to make every single one a satisfying experience for the customer. To improve both self-service and contact center support delivery, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. Customers can now interact conversationally with the assistant to solve common problems, support staff use the Microsoft AI solution for instant access to a wealth of troubleshooting information, and the company gains deeper insights into common customer issues.
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Are you ready to spin up and scale out the modernized apps to drive your business forward? Reply and the Microsoft @Azure experts at Lantel Cloud will be in touch to guide you on the path to app modernization.
Are you ready to spin up and scale out the modernized apps to drive your business forward? Reply and the Microsoft @Azure experts at Lantel ...
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