Monday, October 13, 2025
Microsoft HR speeds case throughput 20% with Copilot in Dynamics 365 Customer Service
Many organizations struggle to scale support operations without slowing down service. Microsoft's internal HR team faced the same challenge and turned to Microsoft Copilot in Dynamics 365 Customer Service. The result: a 20% increase in case throughput, faster onboarding for support agents, and smarter routing of inquiries. This customer story showcases how generative AI is improving both employee experience and operational efficiency. Read and share the article with your team to see how Copilot could improve their own service processes. Connect with Lantel Cloud for help implementing Copilot.
Subscribe to:
Post Comments (Atom)
-
Up your storytelling with Microsoft Copilot and PowerPoint.
-
Being more productive starts with using the right tools. Knowing which prompts to use in Microsoft 365 Copilot is essential for maximizing e...
-
Your company's security posture includes everything you need to maintain a state of cyber readiness - from policy to tools to the traini...
No comments:
Post a Comment