Engage your customers with the Queues app in Microsoft Teams

Customer-facing teams need a streamlined way to manage service requests, especially in fast-paced environments. This video introduces the Queues app in Microsoft Teams, which routes chats to the right people and tracks engagement. Watch the video to see how Teams helps simplify operations and reduce response times. Contact Lantel Cloud for help designing a Teams strategy that meets your service goals.

University of Miami gains flexibility, disaster recovery resiliency with Azure VMware Solution | Microsoft Customer Stories

Organizations in every sector face mounting pressure to maintain uptime and ensure continuity in the face of disruption. This customer story showcases how the University of Miami gained flexibility and disaster recovery resiliency by migrating VMware workloads to Azure VMware Solution. Read the story to see how you can build a resilient, flexible hybrid cloud strategy — and contact Lantel Cloud to discuss how Azure VMware Solution can support your IT goals.

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10 essential insights from the Microsoft Digital Defense Report 2024

Organizations face unprecedented challenges from sophisticated attackers and new risks created by AI. The article, "10 Essential Insights from the Microsoft Digital Defense Report," highlights the latest research and top trends shaping today's threat landscape. Read the article for insights, and contact Lantel Cloud for a conversation on applying these findings in your environment.

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How to feel more secure about EDR

Security leaders are facing more pressure than ever before. This eBook cuts through the clutter by outlining six must-ask questions to help you select the right EDR partner. It covers visibility, integration, configurability, and more, giving your team a strategic roadmap for evaluating next-gen protection. Download the eBook to learn what to look for and reach out to Lantel Cloud to discuss how Carbon Black supports a stronger, simpler defense.

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Introducing the Queues app: Enabling customer engagement in Microsoft Teams | Microsoft Community Hub

Disconnected tools can slow service and frustrate customers. The new Queues app in Microsoft Teams addresses this by routing and organizing incoming chats, helping teams respond faster and more effectively. Read the blog to see how the app enables better customer experiences and improves internal workflows. For tailored implementation guidance, contact Lantel Cloud today.

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Outdated PCs put your business at risk

With Windows 10 support ending soon, businesses that stick with outdated PCs face rising security risks and productivity losses. This solution brief outlines the dangers of legacy devices and shows how Windows 11 Pro PCs offer built-in security, faster workflows, and smoother deployments. Download the brochure to see how a PC refresh can reduce vulnerabilities and streamline operations. Contact Lantel Cloud to assess your upgrade path today.

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The New Zero Trust Guide for CISOs

As networks expand and threats grow in speed and sophistication, traditional perimeter-based defenses can't keep up. This infographic, "The New Zero Trust Guide for CISOs: Perimeter-free Security for the Age of AI-accelerated Threats," explains how a Zero Trust approach strengthens security through continuous verification, least-privileged access, and real-time AI-powered automation. View the infographic to learn how Zero Trust enables a safer, more resilient enterprise, and contact Lantel Cloud for guidance on building your Zero Trust roadmap.

View: The New Zero Trust Guide for CISOs